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Discussion Starter · #1 ·
Hello again. I posted an introduction a couple of hours ago, briefly describing my sister in law's new Juke which seems to have a serious 'flat spot' or 'lag' when trying to pull away. She sent this just a few moments ago.


"Took the car to Nissan on Monday, told them the problem again and was told they would book it in for yesterday (Thursday) and give me a courtesy car; they would ring to confirm. No call back and found out they never booked it in and now they won't answer my calls. (She must have called into the dealership again). They did however try to sell me an electric vehicle"

She still describes the problem as "pressing the accelerator and nothing happens".
If anyone has similar experiences or advice on what to do I'd be most grateful.
Thanks again for reading,
Del
 

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Discussion Starter · #3 ·
Hi my wife has just described the same problem today I drove the car and found it very snappy pulling away did your car go to dealer ?
Hi, not been back to this forum for a while, apologies for slow response.
The car belongs to my sister in law (who is on her own) I offered her help to try to find out if she's alone with this problem and what to do; you are the first and only to appear to have a similar or same problem.
A couple of weeks ago, Nissan finally got back to her with some help/advice and she took the car back for some kind of software update. She tells me the problem is still there after collecting it a week ago or so. If it were mine, I think I would start to go down the line of 'rejecting' the car which is what I did a couple of years ago with my LR Discovery Sport, but I don't mind a little confrontation, my sister in law is very much more mild mannered than me! We're kind of stuck now and don't really know what to do and where to go.
Best regards,
Del
 

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Hi, not been back to this forum for a while, apologies for slow response.
The car belongs to my sister in law (who is on her own) I offered her help to try to find out if she's alone with this problem and what to do; you are the first and only to appear to have a similar or same problem.
A couple of weeks ago, Nissan finally got back to her with some help/advice and she took the car back for some kind of software update. She tells me the problem is still there after collecting it a week ago or so. If it were mine, I think I would start to go down the line of 'rejecting' the car which is what I did a couple of years ago with my LR Discovery Sport, but I don't mind a little confrontation, my sister in law is very much more mild mannered than me! We're kind of stuck now and don't really know what to do and where to go.
Best regards,
Del
Hello Del
Ive had the same problem with my Auto 21 Juke. Purchased since April 21, told them staight away that it had transmission problems and was very difficult pulling away, doesnt engage then suddenly jerks forward. My car is pretty bad.
Taken the car in 4 times now with this complaint, had the software udate, even new gear box. Ive written numourous letters from the nissan website as ringing was impossible as no-one calls you back. Requested now for car reject, even with a case reference number Ive heard nothing back.
Can I ask if you managed to solve your sister in law's Juke issue and if they took the car back.
Best Regards
Teresa
 

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Hi I have the same problem with my 21 plate juke. Bought it 9 months old and looked in the paperwork and previous owner had the same problem
Dear Gail
Can I ask have you taken the car back to the dealership. I am in the process of trying to reject this car due to this issue, Nissan are not making it easy. From the beggining I have kept telling them it has a transmission problem and has been into the Nissan Service a few times. I recently found out from car reviews on line that is how the car drives. My car can be dangerous when it does this at junctions,
Would you mind replying explaining a bit more how bad your car is and was the car rejected by the previous owner for this issue. I purchased my car new in April.
Thank you
Teresa
 

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Dear Gail
Can I ask have you taken the car back to the dealership. I am in the process of trying to reject this car due to this issue, Nissan are not making it easy. From the beggining I have kept telling them it has a transmission problem and has been into the Nissan Service a few times. I recently found out from car reviews on line that is how the car drives. My car can be dangerous when it does this at junctions,
Would you mind replying explaining a bit more how bad your car is and was the car rejected by the previous owner for this issue. I purchased my car new in April.
Thank you
Teresa
Hi Teresa
Its going back tomorrow for nissan to look at. We bought it 9 months old with 3000 miles on it. Contacted the previous keeper who bought it from new and had taken back to nissan twice to get it sorted but nothing done. Nissan had it back off him but he lost 5k on it. See what happens tomorrow.
Gail.
 

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Good evening to all,
I bought also a 2021 Juke 1.0 auto for my daughter and we have the same problem. Exactly the same. I’ve already asked for support at Dealer and they found nothing wrong with the car. I will now escalate the topic and also return to dealer for another test process. I’m very dissapointed with Nissan support. It was my first Nissan and I believe it will be my last…
Regards from Portugal
Jcanelas01
 

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Hi everyone, my son has just sent me details of the forum.
I have the same problem. I bought my auto last May and have had this problem from the start.
It is going back for the third time . The car is not fit for purpose! It is dangerous to drive as you never know what it’s going to do.
It shot me across my road and how I did not hit anything I don’t know.
I have had Nissans for years and never had any problems.
Will report back next week but not expecting any difference
Judy
 

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Hi… I’m having the same problem with my juke 21 auto. Rolled back, nearly hitting a wall today due to the lag on the accelerator then the car lurched forwards nearly hitting another car. The problem is much worse when the engine is cold. I’ve had the car for 5 months and have emailed the dealership this evening to see what they can do. I’m so glad I found this forum… I thought it was me!
 

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I have a new N-Connecta auto, had the car for 2 weeks. First time I went out I did a wheel spin, thought it was me but obviously not. It is definitely worse when cold and does it in drive and reverse. Parked up a couple of days ago (parallel) and when I came back to the car I didn't have much room to get out, thought I was going to have a panic attack and wasn't sure if I would hit the front car or the back car. Thankfully managed to get out. After this I decided to phone my local dealer to book it in, it's dangerous and frightening. First dealer said they didn't have enough staff to sort it so booked it in with another one for next week. I asked if this was a problem with them and was told no more than any other problems, not very helpful!!! I am relived that it's not just me I thought I was on my own. I also need to do a software update but no matter what I try it just won't let me do it, has anyone else had this issue? If the car isn't fixed after collecting it I will be rejecting it as it's only 2 weeks old. I have dealt with issues with Nissan many years ago and they are a nightmare to deal with. They just keep fobbing you off but after several months I ended up getting everything sorted and they swapped the car. Dealing with Nissan is not for the faint hearted but I am very persistent and refuse to give up no matter what. Thanks to this forum I don't feel alone and will update when the car has been in, however after reading this I don't feel very reassured it will be rectified.
 

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I have a new N-Connecta auto, had the car for 2 weeks. First time I went out I did a wheel spin, thought it was me but obviously not. It is definitely worse when cold and does it in drive and reverse. Parked up a couple of days ago (parallel) and when I came back to the car I didn't have much room to get out, thought I was going to have a panic attack and wasn't sure if I would hit the front car or the back car. Thankfully managed to get out. After this I decided to phone my local dealer to book it in, it's dangerous and frightening. First dealer said they didn't have enough staff to sort it so booked it in with another one for next week. I asked if this was a problem with them and was told no more than any other problems, not very helpful!!! I am relived that it's not just me I thought I was on my own. I also need to do a software update but no matter what I try it just won't let me do it, has anyone else had this issue? If the car isn't fixed after collecting it I will be rejecting it as it's only 2 weeks old. I have dealt with issues with Nissan many years ago and they are a nightmare to deal with. They just keep fobbing you off but after several months I ended up getting everything sorted and they swapped the car. Dealing with Nissan is not for the faint hearted but I am very persistent and refuse to give up no matter what. Thanks to this forum I don't feel alone and will update when the car has been in, however after reading this I don't feel very reassured it will be rectified.
Hi Helen
How did you get on with rejecting your Nissan Juke auto. I purchased mine in April 21 and still trying to reject. It has been recognised by the engineers that the car doesn't pull away until approx 2000 revs then lurches forward. Is worse if your wheels are turned when trying to turn at a junction. I've had the gear box changed, a computer update twice and two dispute cases with Nissan GB and still the car does it and still unsafe. I've been told that due to it being a characteristic of how the car is there is no fault code and as far as they are concerned there is nothing wrong with the car. My next step is the Ombudsman but was interested how you have got on as sounds like your car is as bad as mine.
 

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Hi Helen
How did you get on with rejecting your Nissan Juke auto. I purchased mine in April 21 and still trying to reject. It has been recognised by the engineers that the car doesn't pull away until approx 2000 revs then lurches forward. Is worse if your wheels are turned when trying to turn at a junction. I've had the gear box changed, a computer update twice and two dispute cases with Nissan GB and still the car does it and still unsafe. I've been told that due to it being a characteristic of how the car is there is no fault code and as far as they are concerned there is nothing wrong with the car. My next step is the Ombudsman but was interested how you have got on as sounds like your car is as bad as mine.
[/QUOTE
Hi Helen, we have the same problem with our Juke. Had three near misses pulling onto a main road where we live. Nissan state it’s a caricturistic of the vehicle which we dispure.They are not interested in changing the vehicle and say we have to live with it or discuss change with dealer. I have even adked to meet with their engineers but this request has been ignored. Next step is back to dealer as they are the retailers responsible.🤞🤞🤞🤞
 

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Nissan Juke 2021 1.0 DIG-T 114 Tekna
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I have a new N-Connecta auto, had the car for 2 weeks. First time I went out I did a wheel spin, thought it was me but obviously not. It is definitely worse when cold and does it in drive and reverse. Parked up a couple of days ago (parallel) and when I came back to the car I didn't have much room to get out, thought I was going to have a panic attack and wasn't sure if I would hit the front car or the back car. Thankfully managed to get out. After this I decided to phone my local dealer to book it in, it's dangerous and frightening. First dealer said they didn't have enough staff to sort it so booked it in with another one for next week. I asked if this was a problem with them and was told no more than any other problems, not very helpful!!! I am relived that it's not just me I thought I was on my own. I also need to do a software update but no matter what I try it just won't let me do it, has anyone else had this issue? If the car isn't fixed after collecting it I will be rejecting it as it's only 2 weeks old. I have dealt with issues with Nissan many years ago and they are a nightmare to deal with. They just keep fobbing you off but after several months I ended up getting everything sorted and they swapped the car. Dealing with Nissan is not for the faint hearted but I am very persistent and refuse to give up no matter what. Thanks to this forum I don't feel alone and will update when the car has been in, however after reading this I don't feel very reassured it will be rectified.
I have a Tekna 2021 automatic with the same problem. It has just been in for its first service and explained what happens. I was told this is a “characteristic” of this car and I should contact Nissan Customer Care and tell them. I feel very frustrated as I am being fobbed off. After reading so many complaints of the same conditions on this forum. Also same problem with the software update.
 

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Hello again. I posted an introduction a couple of hours ago, briefly describing my sister in law's new Juke which seems to have a serious 'flat spot' or 'lag' when trying to pull away. She sent this just a few moments ago.


"Took the car to Nissan on Monday, told them the problem again and was told they would book it in for yesterday (Thursday) and give me a courtesy car; they would ring to confirm. No call back and found out they never booked it in and now they won't answer my calls. (She must have called into the dealership again). They did however try to sell me an electric vehicle"

She still describes the problem as "pressing the accelerator and nothing happens".
If anyone has similar experiences or advice on what to do I'd be most grateful.
Thanks again for reading,
Del
Unfortunately We have the same problem. Having worked in the motor industry for several years this problem is not acceptable. However despite my greatest efforts Nissan say the vehicle is performing to specification and they refuse to do anything to help me. They will not consider changing the vehicle or assisting with a replacement. To date we have hade 5 near accidents whilst the vehicle decides if it will pull away or not. In most instances it rapidly accelerates and we have to avoid collisions. At the end of the term (if we survive) we will not be replacing it with a Nissan.
(I wonder if the insurance companies will be interested in such a disatraous fault).
Dealers are aware of the issue but Nissan insist it is within specification. In my opinion there specification needs attention.
 

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Hello again. I posted an introduction a couple of hours ago, briefly describing my sister in law's new Juke which seems to have a serious 'flat spot' or 'lag' when trying to pull away. She sent this just a few moments ago.


"Took the car to Nissan on Monday, told them the problem again and was told they would book it in for yesterday (Thursday) and give me a courtesy car; they would ring to confirm. No call back and found out they never booked it in and now they won't answer my calls. (She must have called into the dealership again). They did however try to sell me an electric vehicle"

She still describes the problem as "pressing the accelerator and nothing happens".
If anyone has similar experiences or advice on what to do I'd be most grateful.
Thanks again for reading,
Del
Unfortunately We have the same problem. Having worked in the motor industry for several years this problem is not acceptable. However despite my greatest efforts Nissan say the vehicle is performing to specification and they refuse to do anything to help me. They will not consider changing the vehicle or assisting with a replacement. To date we have hade 5 near accidents whilst the vehicle decides if it will pull away or not. In most instances it rapidly accelerates and we have to avoid collisions. At the end of the term (if we survive) we will not be replacing it with a Nissan.
(I wonder if the insurance companies will be interested in such a disatraous fault).
Dealers are aware of the issue but Nissan insist it is within specification. In my opinion there specification needs attention.
hi my Nan has had this problem causing two accidents lucky no one was kill the car seems to go in wild mode . First accident smash’s and bounces off flats then smashed in to a parked car got sent back to nissian for repairs and diagnostic they had it for 8 months in that time they lost the car when we phoned up and they only done body work they don’t seem to care then happen again!! smashing a brick wall down . both times no airbags deployed and car does not want to switch off .
 

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Due to the lack of response and support from Nissan I am reporting the fault to The Government via the Driver and Vehicle Standards Agency web site. There is a section to report Faulty vehicles Under Vehicle recalls and faults.
If we all do the same the Standards agency may be able to help as this could be a potentially life threatening defect.
 
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