update: The manager that I have no confidence in mysteriously came down with a sinus infection so the case has gone to a different manager who met me when I dropped off the Juke on Tuesday. That's fine with me and actually it is better off having a fresh face at this time.
The manager left me a message: The Juke is done at the body shop and yesterday they did repair to the leather in the back seat. The repair was very noticeable and he wasn't happy with it so they ordered a new leather skin for the bottom part of the back seat. He went over the problems with the detail shop and agreed that things have been missed so he made sure they were aware of the issues. After that, and the seat, they will do the NCPO checklist again (properly this time with all manager's signatures) and then a final inspection before calling me that it is ready. I will be picking it up on Saturday. *fingers crossed*
If they would have paid attention from the beginning this would have been over 2 months ago.